The Program is open to participants (‘Users’) who are inside or counter sales representatives for a qualified Cooper Lighting Solutions distributor partner or agent sales representatives. To participate, Users must be residents of the U.S. and 18 years of age or older at the time of entry. Users must obtain the prior permission of their employer to participate in this Program.
[Users who participate in the Program as part of a sales incentive may not be able to obtain Points or Reward Points on all products or all sales.]
Employees of Cooper Lighting Solutions, its affiliated companies, advertising agencies, gift suppliers or other representatives, or members of the respective immediate families of such employees and anyone with whom such employees are domiciled are not eligible to participate in any sales related Program.
The Cooper Lighting Rewards program and its benefits are offered at the discretion of Cooper Lighting Solutions and its affiliated companies, and Cooper Lighting Solutions has the right to terminate the Program or to change the Program terms and conditions (including these Terms and Conditions of Use), rules, benefits, conditions of participation or rewards levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the Reward Points (if used as part of the Program) already accumulated. It is User’s responsibility to maintain his or her knowledge of these Terms and Conditions of Use.
The Cooper Lighting Rewards Program is an annual program, running from January through December. Notwithstanding the foregoing, for 2021, only invoices dated from July 1, 2021 through December 31, 2021 will be eligible to earn Reward Points under the Program. Points earned each year must be redeemed by January 15th of the following year or be subject to forfeiture.
Reward Points are awarded to User based on sales of eligible Cooper Lighting Solutions lighting and controls products. The list of eligible Cooper Lighting Solutions product SKUs that qualify for Reward Points is located on the Program website. Products are subject to change for special promotions or other reasons.
To be eligible to earn Reward Points, invoices must be from a distributor to a contractor customer (invoices from Cooper Lighting Solutions to distributor do not qualify for Reward Points). User has 30 days from the date of sale/purchase on the invoice to submit a claim.
Qualified invoice submissions must contain the following information:
Each completed submission form must include a PDF or JPEG file showing the full invoice. The contents of each invoice are captured in the submission form. All information submitted by the User must match the attached invoice.
Cooper Lighting Solutions reserves the right to make changes or adjustments to claims.
Invoices that have been declined or disqualified by a Program Administrator will be returned to the “Claim Activity” page and available for the User to review. The returned submission will include a declination reason and, if applicable, provide the ability to correct the error and resubmit the claim.
Typical reasons for rejection include:
Duplicate or fraudulent submissions will be disqualified. Invoices from Cooper Lighting Solutions to the distributor will be disqualified. The submission of disqualified invoices may lead to temporary redemption freeze, termination in the program, and/or loss of points.
Fraudulent use of accounts and Reward Points on a User’s account will result in the account being immediately suspended. Fraudulent activity may result in the termination of the User’s account and the cancellation of accrued Reward Points, Rewards and/or benefits.
Each eligible SKU is assigned a set number of points. Users may find the assigned point value on the SKU listing located on the Program website. The number of points may increase for some products from time to time, and are subject to change for special promotions, necessary adjustments, or other reasons.
Reward Points will be credited to User’s account on a weekly basis, 7-14 days after a completed submission form is received and reviewed.
Users may opt either to:
Reward Points must be redeemed by January 15. Any points left unredeemed after January 15 will expire and be forfeited by User.
Fraudulent use of accounts and Reward Points on a User’s account will result in the account being immediately suspended. Fraudulent activity may result in the termination of the User’s account and the cancellation of accrued Reward Points, Rewards and/or benefits.
Points awarded or transacted will be audited and in the event that an audit reveals discrepancies or possible violations, the processing of further award redemption requests may be delayed pending completion of the audit and pending the outcome of any corrections to be applied.
Reward Points cannot be redeemed for cash, check, bank deposit or any other kind of payment by Cooper Lighting Solutions to the User.
Users may not pool, transfer or combine Reward Points with any other User or person in order to redeem Rewards.
Users may not combine cash, checks, bank deposits or any other kind of payment with Reward Points to redeem Rewards. Rewards can only be redeemed by using Reward Points.
Delivery is only available to the U.S.
Experience Rewards will be fulfilled by the User’s direct arrangement with the Experience Reward supplier, in accordance with each individual supplier’s terms and conditions, availability, lead-time and capability.
In the case of a Reward not being available (whether through obsolescence, discontinuance or lack of available stock or otherwise), either the Administrator or its supplier will contact User within 7 days of placing the order and offer a replacement Reward of similar value. If User does not wish to accept the replacement Reward, the original value of the Reward deducted from User’s account will be re-credited.
The Administrator and its suppliers each reserve the right to remove or include any Reward from the range available to Users at its discretion and Users may not rely upon the continued availability of a Reward category or individual Reward.
The Administrator will endeavor to honor any Rewards that have already been ordered by User before any price alterations.
The delivery of Rewards will be made to Users by the supplier(s) engaged by the Administrator. Shipping and delivery lead times vary but are not expected to exceed 25 business days. Wherever possible, the supplier(s) engaged by the Administrator will notify Users via email or by phone of a Reward’s shipment arrangement and status.
The delivery of all Rewards will be made to the address as supplied by User at the time of order. The delivery address for Rewards should be to an address where the Reward can be signed for if necessary. If a delivery is unsuccessful for any reason, User will be responsible for supplying alternative delivery information to the supplier. Any costs of arranging re-shipment and handling of undelivered items will be passed on to User. Lead times for any re-delivery will be at the discretion of the supplier.
Users must refuse delivery of damaged or broken Rewards if apparent before opening the package and the supplier must be advised by User within 24 hours of the delivery date so that the supplier can investigate and, if authorized by the supplier, arrange for replacement Reward(s) to be shipped. If the package is opened and the Reward is then found to be damaged or broken then the supplier must be advised by User within 24 hours of the delivery date so that the supplier can investigate and, if authorized by the supplier, arrange for replacement Reward(s) to be shipped. Any damaged or broken Rewards must be returned by User immediately to the supplier in the original condition. The supplier will pay for return shipment and subsequent re-shipping of the Reward, subject to continued availability. The supplier will only offer a replacement for Rewards that are damaged or broken when received by User. For Rewards that are not damaged or broken but are not in working condition or faulty, the supplier will not replace the Reward, but will assist User in contacting the manufacturer to facilitate after-sales support.
Each User acknowledges that some Rewards are not returnable and non-refundable (e.g., items with a customized aspect or which are made to order, perishable goods such as flowers/food or personal items such as jewelry or cosmetics). The supplier will not accept returns for apparel that has been worn.
Once the Reward has been received by User, provided there is no damage or fault at the time of delivery, User accepts all risks for the Reward and will need to contact the manufacturer if a fault develops at a later stage as per the manufacturer’s warranty terms and conditions.
Gift card and gift certificates may not be returned unless the return is due to the incorrect distribution by the supplier. All gift cards and gift certificates will be dispatched by the supplier according to the information provided by User. The Administrator will have no responsibility for any gift certificates or gift cards that are lost or stolen once delivered. Where User reports a voucher or gift card as lost or stolen, the User acknowledges that a fee may be deducted from the balance of the card for the issuance of a replacement. The Administrator is not liable for any refusal of a retailer to deactivate or provide credit or replacement of a lost or stolen gift card or voucher.
Gift cards and gift certificates that are lost or stolen in transit must be reported by the User to the Administrator customer service team immediately.
Gift cards and gift certificates may not be transferred or re-sold by User to any third party, whether for payment or free of charge.
Orders for gift cards and gift certificates may be fulfilled with a single card for the value redeemed or in multiples of a smaller denomination.
For orders of Rewards shipped by tracked delivery, the supplier will provide a proof of delivery document or other supporting information within 2 weeks upon inquiry of any order disputes. Courier companies will only normally provide proof of delivery for a period of up to 2 to 3 months. Users must report any order disputes as early as possible. If any order dispute is raised after 2 months from the date of shipment, proof of delivery documents may not be available and neither the Administrator nor its supplier(s) will accept any liability to User in respect of any such dispute.
Cooper Lighting Solutions or the Administrator reserves the right in its sole discretion to cancel or suspend the Program at any time.
Users will be given written notice of Program termination and all Reward Points must be redeemed within 60 days following such written notice. Any Reward Points not redeemed in accordance with the foregoing will be forfeited.
To the extent any element of the Program (including, without limitation, Reward Points, Rewards, Experience Rewards) is deemed taxable income or employee compensation under applicable law or regulation, User is solely responsible for his or her own and for ensuring User compliance with any and all taxation requirements including, without limitation, reporting of income or compensation and payment of any resultant taxes. The Administrator has no responsibility for any taxation or reporting to any taxation authority and the Administrator is not responsible for obtaining or providing any tax advice to Cooper Lighting Solutions or any User.
The Administrator may collect personal data which each User provides when he or she registers for the Program. The purpose(s) for which such personal is collected and the way in which it is used is set out in the Privacy Policy found on the Website. By checking the ‘accept terms and conditions’ box on the Website, you agree to such use and acknowledge that you have read and accept the Privacy Policy.
By accessing, transacting Reward Points, or using any aspect of the Program or Website, the User agrees to be bound by these Terms and Conditions of Use and the terms, conditions, disclaimers and limitations of liability posted in the rewards page by the Administrator on the Website. Cooper Lighting Solutions reserves the right to amend or update any of these Terms and Conditions of Use at any time without providing notice to the User. By using the Website, User acknowledges that he or she has read and understood these Terms and Conditions of Use.
Cooper Lighting Solutions is not responsible for lost, corrupted or delayed entries. Participation constitutes full and unconditional acceptance of these Terms and Conditions of Use. Any failure by User to follow the rules of the Program or these Terms and Conditions of Use, any abuse of the Program, any conduct detrimental to the interests of either Cooper Lighting Solutions or the Administrator, or any misrepresentation of any information furnished to Cooper Lighting Solutions, or the Administrator may result in the termination of his or her participation in the Program, the termination of User’s account and the cancellation of accrued Reward Points and/or benefits.
Except as set forth above, no further agreement will be entered into regarding either this Program or these Terms and Conditions of Use. In the unlikely event of a dispute, Cooper Lighting Solutions’ decision shall be final. Cooper Lighting Solutions and/or the Administrator reserve(s) the right to amend, modify, cancel or withdraw this Program at any time without notice.
Cooper Lighting Solutions and/or the Administrator cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Users in this Program agree that Cooper Lighting Solutions and the Administrator will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a Reward, or from participation in this Program. Nothing in this clause shall limit Cooper Lighting Solutions’ or the Administrator’s liability in respect of death or personal injury arising out of its own gross negligence or fraud.
This Program is administrated by Corporate Rewards Worldwide, Inc.
Promoter: Cooper Lighting Solutions 1121 Highway 74 South | Peachtree City, GA 30269
